DO NOT PURCHASE FROM CYBERPOWER PC

DO NOT DO BUSINESS WITH CYBERPOWERPC!
Here is documentation of emails between me and their tech support department rep. Scroll to the bottom of the email and read the subsequent emails. Check out the damage to the video card. Check out links to complaints I found. I should have consulted Rip Off Report and the Better Business Bureau complaints BEFORE I purchased my $3100 computer from CyberPowerPC. Also, look at the awards they got. I wonder if they are real???
I just checked my original invoice and warranty. I have one year for parts replacement. Do I need to contact an attorney? -----Original Message----- From: Zakary Bruner [mailto:zakary.bruner@cyberpowerpc.com] Sent: Saturday, May 09, 2009 5:45 PM To: 'Kim Pestana' Subject: RE: From Cyberpower customer: Tech support need They are the manufactures of your video card. -- Zakary Bruner -Tech Support- CyberpowerPC Monday: 8am-5pm Tuesday-Thursday: 6am-3pm Saturday:: 6am-3pm 888/900-5180 Ext 152 -----Original Message----- From: Kim Pestana [mailto:kimpestana@comcast.net] Sent: Saturday, May 09, 2009 2:06 PM To: 'Zakary Bruner' Subject: RE: From Cyberpower customer: Tech support need Who is EVGA? -----Original Message----- From: Zakary Bruner [mailto:zakary.bruner@cyberpowerpc.com] Sent: Saturday, May 09, 2009 5:00 PM To: 'Kim Pestana' Subject: RE: From Cyberpower customer: Tech support need I looked at the damage closely but unfortunately at this time it is being ruled as physical damage due to it being 5 months into the use of the system. please see if EVGA can help you with this video card. -- Zakary Bruner -Tech Support- CyberpowerPC Monday: 8am-5pm Tuesday-Thursday: 6am-3pm Saturday:: 6am-3pm 888/900-5180 Ext 152 -----Original Message----- From: Kim Pestana [mailto:kimpestana@comcast.net] Sent: Saturday, May 09, 2009 1:21 PM To: 'Zakary Bruner' Subject: RE: From Cyberpower customer: Tech support need Well the computer has not been moved. Did u look closely at the damage? Grab a video card with the same part number. There really is one way it could have been damaged like that. I understand your reluctance since all of a sudden I have this problem. Let me contact nVidia and see what they say. -----Original Message----- From: Zakary Bruner [mailto:zakary.bruner@cyberpowerpc.com] Sent: Saturday, May 09, 2009 4:11 PM To: 'Kim Pestana' Subject: RE: From Cyberpower customer: Tech support need I do apologize but its 5 months into the use of the computer no telling where the damage was done whether it was done within QC building or just in use by you and moving the computer system or it being pumped. There are a lot of factors that could of contributed to this happening. -- Zakary Bruner -Tech Support- CyberpowerPC Monday: 8am-5pm Tuesday-Thursday: 6am-3pm Saturday:: 6am-3pm 888/900-5180 Ext 152 -----Original Message----- From: Kim Pestana [mailto:kimpestana@comcast.net] Sent: Friday, May 08, 2009 12:02 PM To: 'Zakary Bruner' Subject: RE: From Cyberpower customer: Tech support need Zak, This is ridiculous. How would I know that the video card was damaged unless I opened up the computer and removed the card. The packages weren't damaged and the outside of the computer is fine. The parts that I can see inside are fine. So what you are saying is that when I received this computer, I should have taken it completely apart to make sure no parts were damaged? More specifically, I should have taken the video card out and inspect for damage? I have owned computers with Dell, Gateway, and HP and NONE of them told me anything remotely close to what CyberPower Inc. tells their customers when a part is bad. Why don't you look into who put the computer together and ask them? Although, s/he probably won't want you to know that they HAMMERED THE VIDEO CARD INTO THE COMPUTER! Kim ------------------------------------------------------------------------- Hello Kim Pestana, Unfortunately this damage is now considered physical damage there is no way for us to determine if this was caused within our shop or by use of the computer on your end. You would have had to report damage within the first 7 days of purchase. We will be unable to replace this video card for you. You might be able to try going through the manufacture of the video card for replacement and see if they can cover it but under our warranty it states: This warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, acts of third parties, servicing not authorized by CyberPower, usage not in accordance with instructions accompanying the product(s), or failure to perform required preventive maintenance, including but not limited to backups, and problems caused by use of software, parts and components not supplied by CyberPower. This warranty does not cover software, external devices; accessories or other parts added to a CyberPower system after the system is shipped from CyberPower; or accessories or parts that are not installed in the CyberPower factory. Monitors, keyboards, and mice that are included on CyberPower's standard price list are covered under this warranty; all other monitors, keyboards, and mice are not covered. Please try contacting EVGA: 888/881-3842 -- Zakary Bruner -Tech Support- CyberpowerPC Monday: 8am-5pm Tuesday-Thursday: 6am-3pm Saturday:: 6am-3pm 888/900-5180 Ext 152 -----Original Message----- From: Kim Pestana [mailto:kimpestana@comcast.net] Sent: Thursday, May 07, 2009 9:55 AM To: 'Kim Pestana'; 'Zakary Bruner' Cc: 'Raymond' Subject: RE: From Cyberpower customer: Tech support need -----Original Message----- From: Kim Pestana [mailto:kimpestana@comcast.net] Sent: Thursday, May 07, 2009 12:48 PM To: 'Zakary Bruner' Cc: Kim Pestana; 'Raymond' Subject: RE: From Cyberpower customer: Tech support need Zak, I paid someone to check out the video card. Upon opening the case, and removing the card, we saw that the card was bent in one corner where the cards heat sink is. I took pictures with my cell phone. They are attached to this email. Someone had to HAMMER this into the motherboard because there is NO WAY someone could have done this by simply putting the video card into the slot. I am very distressed that a company that I spent $3000.00 with would do this to me. Please send me a video card that will work with the motherboard. Once I have the new card in, the computer tested, and everything is ok, I will send you back the original video card. Attached is also the order information, the motherboard specs I researched online for your review. I appreciate your help! Sincerely, Kim Pestana -----Original Message----- From: Zakary Bruner [mailto:zakary.bruner@cyberpowerpc.com] Sent: Saturday, April 18, 2009 5:53 PM To: kimpestana@comcast.net Subject: RE: From Cyberpower customer: Tech support need Hello Kim, This issue you are describing looks to be an issue possibly with the video card in the computer, if you are familiar with hardware in your computer then what I would have to recommend you do is remove the video card out of the computer and then put the video card back into the system. if it does the exact same thing, If you by chance have another video card you can try please use that or I see here that the motherboard has onboard video please remove the video card out of the computer and test only the onboard and see if the system still does the exact same blank screen and reappearing effect to verify a bad card or not. Kind regards, -- Zakary Bruner -Tech Support- CyberpowerPC Monday: 8am-5pm Tuesday-Thursday: 6am-3pm Saturday:: 6am-3pm 888/900-5180 Ext 152 -----Original Message----- From: Cyberpower Tech Support [mailto:techsupport@cyberpowerpc.com] Sent: Friday, April 17, 2009 5:27 PM To: Zakary Bruner Subject: FW: From Cyberpower customer: Tech support need -----Original Message----- From: Kim Pestana [mailto:kimpestana@comcast.net] Sent: Monday, April 13, 2009 8:20 AM To: Tech Support Subject: From Cyberpower customer: Tech support need (Invoice# 00546452) (Order# 0003262) I am having problems with my video display. It is going black and then shows the desktop then goes blank again repeatedly. I don't know how to fix the problem. I don't know if its my power supply, video card, or monitor or a combination of some or all of them. Please have someone call me from 8 am to 5 pm EST today, Monday, April 13th, or tomorrow 8 am to 9 pm EST at 941-922-8096. I have written a nice testimonial for CyberPowerPC on your site and people have been emailing me about your company and I have told them good things. Please help me to continue to hold you in esteemed status. ______________________________________________________________________ IP: (deleted for privacy) Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.8) Gecko/2009032609 Firefox/3.0.8
	My friend, Ray, has his own computer/network business. After reading the horrible reviews in ripoffreport.com and the Better Business Bureau, I decided I wanted a witness to me opening up the case and figuring what was wrong. Lo and behold, when we took out the network card, look what we saw!! You see the actual email which I have forwarded to several people to document it.
I wonder if the companies that gave them these awards (see the logos from their website) know about their horrible customer service track record? I am curious to know if these are real awards or if the company has fabricated them.
Click here to see the companies who have given them awards. I cannot imagine they have any idea how terrible their customer service is!
This is why I love the Rip Off Report! Consumers really need recourse to companies that are unethical in their treatment of the customers. We need a voice to represent us to these unprofessional and greedy corporations. This customer from the Rip-Off Report linked to website about CyberPowerPC complaints! More Cyberpowerpc (cyberpowerpc.com, CyberPower Inc., Cyber Power PC) complaints: http://forums.cnet.com/5208-7586_102-0.html?threadID=281026 http://www.geekthug.com/?p=398 http://www.tomshardware.com/forum/262546-31-cyberpower-safe http://www.complaints.com/CyberpowerPCcom-12152/CyberpowerPCcom-12152.html http://www.complaints.com/CyberPower-PC-156578/0 http://www.tomshardware.com/forum/210549-31-cyberpowerpc-experience http://www.complaintsboard.com/complaints/cyberpower-pc-c91419.html http://digg.com/hardware/CyberPower_Custom_Built_PC_Proves_Substandard http://www.resellerratings.com/store/CyberPower http://www.techspot.com/vb/all/windows/t-70495-cyberpowerpccom-good-pc-for-money.html http://forums.worldofwarcraft.com/thread.html%3Bjsessionid=F0AF98E983913395AC3E4DFEFC81DE61.app05_06?topicId=6441207699&sid=1 https://www.cyberpowerpc.com/forum/printer_friendly_posts.asp?TID=4107 from their own website! http://www.computerforum.com/100606-cyberpowerpc-gamer-infinity-8300-a.html http://www.maximumpc.com/forums/viewtopic.php?t=71467 http://askville.amazon.com/bought-computer-CyberPower-PC-fairly-quiet/AnswerViewer.do?requestId=3468989 For those who are dissatisfied with their assistance from Cyberpower, and want to do something about it, go to the link provided below. This is a direct link to the El Monte California DCA offices and a form that will take you directly to the people you need to speak with. Just fill out the information, and they'll review it and contact you with the next step. Spread this link around: https://app.dca.ca.gov/gencomplaint/gconline-em.asp The DCA can't be reached by telephone but they DO respond to the complaints filed on their website. Get as much documentation as you can and send it off to them via fax or snail mail.